How about letting the community decide which idea has the most relevance to them? If that isn’t possible, why not try letting the community decide on a shortlist from the PoI taskforce? The facility to vote on an idea exists on the OPSI data unlocking service, it should with the show us a better way competition as well.
Show us a better way and make citizens rise to the challenge (and obligation) of deciding what they’d like to see achieved.
We can suggest the solution to a problem fairly easily – make us own it as well.
One of the things we face as civil servants, or consultants to the civil service, is the fact that we are not only designing and building policy, tools and services, but as citizens we are also end-users of the ‘products’ we develop. An occasional result of ‘ticking all the boxes’ leads to slowly delivered solutions that may have been achieved far faster if the ‘right’ person, at the ‘right’ time, provided some critical appraisal of the ‘product’.
Doesn’t always work though.
ZDNet reports on Bill Gates’ frustration in trying to install and use Moviemaker and Digital Plus Pro. Amongst his comments:
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.
So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven’t run Moviemaker and I haven’t got the plus package.
And then ends with (which I would perceive as a gentle hint):
When I really get to use the stuff I am sure I will have more feedback.
What is so valuable here is Gates reporting his experience as a user. He tested the user experience and it didn’t work.
So, Digital People, how would your project stand up if the PM was the end-user? Why should it make a difference if it was a user named G. Brown or Prime Minister?
Each comment counts. It improves what we’re doing. As Gates says:
There’s not a day that I don’t send a piece of e-mail … like that piece of e-mail. That’s my job.
It’s ours as well.