One of the things we face as civil servants, or consultants to the civil service, is the fact that we are not only designing and building policy, tools and services, but as citizens we are also end-users of the ‘products’ we develop. An occasional result of ‘ticking all the boxes’ leads to slowly delivered solutions that may have been achieved far faster if the ‘right’ person, at the ‘right’ time, provided some critical appraisal of the ‘product’.
Doesn’t always work though.
I am quite disappointed at how Windows Usability has been going backwards and the program management groups don’t drive usability issues.
So after more than an hour of craziness and making my programs list garbage and being scared and seeing that Microsoft.com is a terrible website I haven’t run Moviemaker and I haven’t got the plus package.
And then ends with (which I would perceive as a gentle hint):
When I really get to use the stuff I am sure I will have more feedback.
What is so valuable here is Gates reporting his experience as a user. He tested the user experience and it didn’t work.
So, Digital People, how would your project stand up if the PM was the end-user? Why should it make a difference if it was a user named G. Brown or Prime Minister?
Each comment counts. It improves what we’re doing. As Gates says:
There’s not a day that I don’t send a piece of e-mail … like that piece of e-mail. That’s my job.
It’s ours as well.